Protecting Your Personal Data at rde1996

1 Information We Collect

rde1996 collects various categories of personal information when you register, use or interact with our platform. Collecting this information is necessary to enable us to provide services that are safe, fair and compliant with international regulatory requirements.

The information we collect covers the following categories:

• Personal identification information: full name, date of birth, identity card number (MyKad) or passport, and nationality.
• Contact information: email address, mobile phone number, and residential address.
• Financial information: e-wallet account details (Touch 'n Go), DuitNow information, bank account numbers (for FPX transactions), and where relevant, crypto wallet addresses (USDT, BTC, ETH).
• Login and security information: username, encrypted password, security questions, and two-factor authentication records.
• Platform activity data: betting history, deposit and withdrawal transaction records, game preferences, and bonus usage records.
• Technical data: IP address, device type, operating system, web browser used, and session data.
• Communication records: correspondence with our customer support team via live chat or email.

2 How We Use Your Information

rde1996 uses the information collected solely for legitimate purposes that are necessary for the operation of our platform. We do not use your data for any purpose outside the scope stated in this policy without obtaining additional consent from you.

In the context of responsible gambling, we also use your activity data to detect betting patterns that may indicate a problem. If we detect early signs of addiction, we reserve the right to contact you with assistance information or impose temporary betting limits to protect your interests.

3 Data Storage and Security

rde1996 implements comprehensive technical and organisational measures to protect your personal data from unauthorised access, loss, falsification or accidental disclosure.

Key security measures we use include:

• Data encryption in transit using TLS/SSL 256-bit protocols for all communications between your device and our servers.
• Encryption at rest for all sensitive information including passwords and financial details.
• Role-Based Access Control to ensure only authorised staff can access specific data.
• Continuous 24/7 monitoring of our systems to detect any intrusion attempts or suspicious activity.
• Regular security audits conducted by independent and accredited third parties.
• Regularly encrypted data backups to ensure service continuity.

Your personal data will be retained for as long as your account is active or as long as necessary to fulfil our legal obligations. When the retention period ends, data will be securely deleted in accordance with industry standard procedures.

4 Sharing Data with Third Parties

rde1996 prioritises the confidentiality of your data. We do not sell or rent your personal information to any third party for marketing or commercial purposes. However, there are certain situations where we need to share data with trusted parties, namely:

• Payment processors: Transaction information that needs to be shared with payment service providers such as Touch 'n Go, DuitNow, FPX and crypto platforms to enable processing of deposits and withdrawals.
• Technology providers: Technology companies that support the operation of our platform, such as game software providers (PG Soft, Pragmatic Play, JILI, Spribe) who may receive limited game session data.
• Regulatory bodies: Information required by international licensing authorities, law enforcement agencies or anti-money laundering bodies when mandated by law.
• Professional advisors: Lawyers, accountants or external auditors who are bound by their professional confidentiality obligations.

All third parties with whom we share data are required to sign a data processing agreement outlining their obligations to protect your information to a standard comparable to our privacy policy.

5 Use of Cookies and Tracking Technologies

The rde1996 platform uses cookies and similar tracking technologies to improve the user experience, maintain login session security, and understand how users interact with our website.

Types of cookies we use:

• Session cookies: Temporary cookies required to maintain your login session while browsing the platform. These cookies are automatically deleted when you close your web browser.
• Persistent cookies: Cookies that store your preferences such as your chosen language and display settings. These cookies remain until they expire or you delete them manually.
• Security cookies: Used to detect and prevent fraudulent activity, ensuring every login session is valid and secure.
• Analytics cookies: Help us understand which pages are visited most often, technical issues users encounter, and how to improve the overall platform performance.

You can control or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of our platform, including the login process and session security.

6 Your Rights as a User

rde1996 recognises and respects your rights as the owner of your personal data. As a user of our platform, you have the right to:

• Right of Access: Request a copy of the personal data we hold about you.
• Right of Rectification: Ask us to update or correct any information that is inaccurate or incomplete.
• Right of Erasure: Request deletion of your personal data in certain circumstances, subject to our legal retention obligations.
• Right to Restriction of Processing: Ask us to limit how we process your data in certain circumstances.
• Right to Object: Object to the processing of your data for specific purposes such as direct marketing.
• Right to Data Portability: Receive your data in a machine-readable format for transfer to another provider.
• Right to Withdraw Consent: Withdraw consent you have previously given at any time without affecting the validity of processing carried out before the withdrawal.

To exercise any of the above rights, please contact our customer support team operating 24/7 via live chat or email at [email protected]. We will process your request within a reasonable time and provide a written response.

7 International Data Transfers

As an online gambling platform operating under an international licence, rde1996 may process or store your data on servers located outside Malaysia. These international data transfers are carried out solely for the operational needs of our service.

Every cross-border data transfer is conducted using appropriate safeguards, including legally binding data processing agreements and internationally recognised standard contractual clauses. We ensure that your data receives a level of protection equivalent to the standards set out in this privacy policy, regardless of where it is processed.

8 Children's Privacy Policy and Minimum Age

rde1996 services are restricted to individuals aged 21 and above only. Our platform is not designed for children or individuals under the age of 21, and we do not knowingly collect personal data from them.

All prospective users are required to go through an age verification process during registration, including submission of a valid identification document. If we find that information has been provided by someone under the age of 21, we will immediately close the account in question and delete all related data.

9 Changes to This Privacy Policy

rde1996 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our service practices, legal or regulatory requirements, or other legitimate operational reasons.

Whenever this Privacy Policy is updated, the latest effective date will be displayed at the top of this document. For changes that are material — meaning those that significantly affect your rights or the way we use your data — we will provide clearer notice, for example through an in-platform announcement or email notification.

Your continued use of the rde1996 platform after any changes take effect will be considered as your acceptance of the updated Privacy Policy. We therefore encourage you to review this page periodically.

10 How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal data, please contact our team through the following channels:

• Live Chat: Available 24/7 directly through the rde1996 platform in Malay and English.
• Email: [email protected] — we aim to respond to all privacy enquiries within a reasonable timeframe.

We value your trust and are committed to handling every privacy enquiry with the seriousness and respect it deserves. Our support team is ready to assist you in Malay and English, ensuring no communication barriers when it comes to protecting your privacy rights.